Regulations

1. Definitions
1. 1.1 Terms and Conditions – these Terms and Conditions defining the rules for concluding distance sales contracts via the Online Store, the rules for performing such contracts, the rights and obligations of the parties to a distance sales contract, and the rules of the complaint procedure. With respect to services provided electronically, these Terms and Conditions constitute the regulations referred to in Article 8 of the Act on the Provision of Electronic Services.
2. 1.2 Client – a natural person with full legal capacity, a legal person, or an organizational unit without legal personality which is granted legal capacity by statute, who concludes a distance sales contract with the Seller.
3. 1.3 Consumer – a consumer within the meaning of Article 22¹ of the Civil Code. According to the statutory definition: a Consumer is a natural person performing with an entrepreneur a legal act not directly related to their business or professional activity.
4. 1.4 Seller – ELHURT PLUS SPÓŁKA AKCYJNA, 887-343-219, PL6812053490, edo@edo-solutions.com, NIP PL6812053490, REGON 122445578.
5. 1.5 Seller’s registered office address – Osieczany 585, 32-400 Myślenice.
6. 1.6 Online Store – the online service operated by the Seller, available at the electronic address: https://edo-solutions.com through which the Client may obtain information about the Product and its availability and purchase the Product or order the provision of a service.
7. 1.7 Distance sales contract – a contract for the sale of Goods/provision of services/supply of digital content (where applicable) concluded via the Online Store.
8. 1.8 Goods – a movable item that the Client may purchase in the Online Store.
9. 1.9 Online Store privacy and cookies policy – a document setting out detailed rules for processing personal data and the use of cookies. The privacy and cookies policy constitutes Appendix No. 3 to the Terms and Conditions and is available at https://edo-solutions.com/eng-privacy-and-cookie-notice.html.
10. 1.10 Durable medium – means a material or tool enabling the Client or the Seller to store information addressed personally to them in a manner allowing access to the information in the future for a period appropriate to the purposes the information serves, and which permits the reproduction of the stored information in unchanged form, in particular e-mail.
11. 1.11 Electronic order form – the electronic ordering procedure made available by the Seller to the Buyer.
12. 1.12 Electronic return form – the electronic return procedure made available by the Seller to the Buyer; available at https://edo-solutions.com/returns-open.php.
13. 1.13 Electronic complaint form – the electronic complaint submission procedure made available by the Seller to the Buyer; available at https://edo-solutions.com/rma-open.php.
14. 1.14 Sending the order – approval of the order by clicking the “” button by the Client, treated as the Client’s binding declaration of intent to conclude a distance sales contract with the Seller.
15. 1.15 Account – a set of data stored in the Online Store and in the Seller’s ICT system concerning a given Client and the orders they place and distance sales contracts concluded by them, by means of which the Client may place orders and, at the appropriate time, cancel or edit them and conclude distance Sales Contracts.
16. 1.16 Order service rating and ratings of individual goods – subjective statements and ratings awarded by the Buyer in the form of 1 to 5 stars for the Online Store after an order has been fulfilled.
2. General provisions
1. 2.1 Types and scope of services provided electronically:
  1. 2.1.1 concluding online Sales Contracts – for Goods sold in the Online Store,
  2. 2.1.2 rules for registering and using an Account within the Online Store,
  3. 2.1.3 adding reviews, comments, and ratings – the Client may add a review or comment to their order,
  4. 2.1.4 sending e-mails in which the Seller confirms receipt of the order, any receipt of payment, and acceptance of the order for processing.
2. 2.2 Use of the Online Store is possible provided that the IT system used by the Client meets the following minimum technical requirements:
  1. 2.2.1 internet browsers, i.e. Firefox, Chrome, Internet Explorer in the current version,
  2. 2.2.2 any program for viewing files in PDF format.
3. 2.3 The content posted on the Online Store’s pages, including product descriptions and prices, constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code. It becomes binding—solely for the purpose of concluding a specific contract—only at the moment the Client sends the order by clicking the “” button.
4. 2.4 The Seller provides these Terms and Conditions together with the Appendices via a link placed on the homepage before, during, and after the conclusion of a distance Sales Contract. The Buyer may download them and make a printout.
5. 2.5 To ensure the security of message and data transmission in connection with the services provided, the Online Store takes technical and organizational measures appropriate to the level of security of the services provided, in particular measures to prevent unauthorized persons from obtaining and modifying personal data transmitted on the Internet.
3 Orders
1. 3.1 An order in the Online Store may be placed via an Account or by choosing the guest checkout option.
2. 3.2 A purchase is made by completing the Electronic order form available on the Online Store’s pages. The selection of Goods to be ordered is made by adding them to the cart. The Electronic order form specifies, among other things, which Goods, at what price, and in what quantities the Client intends to order to the location indicated by them. The Client takes the appropriate technical steps based on the messages displayed.
3. 3.3 After the Client provides all necessary data, a summary of the order placed will be displayed. The order summary will include information regarding: data identifying the Seller, the subject of the order, the unit and total price of the ordered Goods, including delivery costs and other costs if applicable, the selected payment method, the selected delivery method, and the delivery time and costs.
4. 3.4 If the subject of the contract is the supply of digital content not recorded on a tangible medium or services provided electronically or at a distance – the Consumer, in an additional checkbox required to place the order and located on the Electronic order form, gives the following consent: “I consent to the supply of digital content not recorded on a tangible medium or to the commencement of the provision of the service before the lapse of 14 days from the date of conclusion of the contract and I acknowledge the loss of the right to withdraw from the contract.” The Seller will confirm receipt of the above consent by e-mail.
5. 3.5 To place an Order it is necessary to provide in the Electronic order form the personal data marked as mandatory, accept the content of the Terms and Conditions, and send the order by pressing the “” button.
6. 3.6.1 The Seller does not offer additional discounts or reductions other than those explicitly indicated on the website or as part of current promotions.
4 Modification of placed orders
1. 4.1 The Store does not modify orders once placed. A placed order is binding.
5 Payment
1. 5.1 The Online Store offers the possibility to make payment in the form of prepayments, cash on delivery, payment to the account after delivery. A deferred payment option is possible in situations individually agreed with the Seller.
2. 5.2 Payment for the goods may be made in the manner selected at the time of placing the order in the Electronic order form.
3. 5.3 Currently available prepayment methods in the Online Store are available at https://edo-solutions.com/eng-payments.html.
4. 5.4 The Client may pay for the order via the Przelewy24 electronic payment system, which enables payment, among others, by payment card, BLIK, fast online transfer, or traditional bank transfer.
5. 5.5 Payments made via the Przelewy24 system are processed by PayPro S.A., with its registered office in Poznań (ul. Kanclerska 15, 60-327 Poznań), entered in the register of entrepreneurs of the National Court Register under number 0000347935.
6. 5.6 After selecting the Przelewy24 payment method, the Client will be redirected to the operator’s website to make the payment.
7. 5.7 An order is deemed paid at the moment the payment is confirmed by the Przelewy24 operator.
6 Delivery
1. 6.1 In the Electronic order form, the Client selects the method of delivery by marking the chosen option. The Seller reserves the right to change the delivery method selected by the Client without additional costs to the Client.
2. 6.2 If the Goods are not collected by the Client, resulting in the Goods being returned to the Seller, the Seller may withdraw from the sales contract. Withdrawal from the contract is effected by a statement sent to the Client by e-mail.
3. 6.3 In the situation referred to in point 2, the Seller is obliged to promptly refund to the Client the payment received for the Goods purchased by the Client.
4. 6.4 Currently available delivery methods in the Online Store are available at https://edo-solutions.com/eng-delivery.html.
5. 6.5 The delivery time for shipments within Poland is typically 24 hours (1 business day). To neighboring countries of Poland – 48 hours (2 business days), and for other European Union countries, an additional 24 hours (1 business day) should be added for each further country..
7 Withdrawal from the contract – electronic return form
1. 7.1 A Buyer who is a Consumer and who has concluded a distance Sales Contract may withdraw from it within 14 days without giving any reason. In the event of withdrawal from a distance Sales Contract, the contract is deemed not concluded.
2. 7.2 In the event of withdrawal from the contract, the Consumer bears only the direct costs of returning the Goods.
3. 7.3 The Consumer’s statement must clearly express their intention to withdraw from the contract; in particular, the Consumer may:
4. 7.4 Sending the statement before the deadline is sufficient to meet the deadline.
5. 7.5 The withdrawal period begins:
6. 7.6 The withdrawal statement form (Appendix No. 1 to these Terms and Conditions) and information regarding the use of the right of withdrawal (Appendix No. 2 to these Terms and Conditions) are provided to the Consumer in electronic form as indicated in III point 5 subpoint 3 of these Terms and Conditions.
7. 7.7 The right to withdraw from a distance Sales Contract does not apply to the Consumer with respect to the contracts indicated in Article 38 of the Act of 30 May 2014 (Journal of Laws of 2019, item 134) on consumer rights, including, among others, contracts:
7 Effects of withdrawal from the contract for the sale of goods
1. 8.1 Within 14 days from the date of receipt of the statement of withdrawal from the contract for the sale of goods, the Seller shall refund to the Consumer all payments made by the Consumer, including delivery costs corresponding to the cheapest delivery method offered by the Seller.
  1. 8.1.1 The refund will be made using the same payment method that the Consumer used.
  2. 8.1.2 If, in order to exercise the right of withdrawal, the Consumer uses the Electronic return form, the funds will be returned by the chosen method and to the bank account provided by the Consumer.
2. 8.2 If the Seller has not offered to collect the Goods from the Consumer themselves, the Seller may withhold the refund of payments received from the Consumer until the Goods are received back or the Consumer provides proof of having sent back the Goods, whichever event occurs first.
3. 8.3 The Seller may offer to collect the Goods from the Consumer. However, if the Seller has not made such an offer, the Consumer should return the Goods to the Seller (or to a person authorized by the Seller to collect them) immediately, but no later than 14 days from the day on which they withdrew from the contract. Sending the Goods before the deadline is sufficient to meet the deadline. The Goods being returned by the Consumer should be sent to the Seller’s registered office address.
4. 8.4 The Consumer is liable for any diminution in the value of the Goods resulting from handling them in a manner other than necessary to establish the nature, characteristics, and functioning of the Goods.
8 Complaints
1. 9.1 The Seller is obliged to deliver Goods free from physical and legal defects and is liable to the Client for physical and legal defects of the purchased Goods under the rules set out in the Civil Code.
2. 9.2 If, after the transfer of ownership of the Goods to the Buyer, the Buyer finds that the Goods have physical or legal defects, the Buyer may submit to the Seller a complaint under the statutory warranty for defects:
  1. 9.2.1 via the Electronic complaint form;
  2. 9.2.2 in writing to the Seller’s registered office address or by e-mail to edo@edo-solutions.com.
  3. 9.2.3 The report should specify the defect that, in the Buyer’s opinion, the goods have, the Buyer’s demands towards the Seller, and—if possible—document the said defect and present proof of purchase of the Goods in the Online Store. The Seller is obliged to respond to the complaint within 14 days from the date of its receipt. If the Seller has not responded within the above period, the complaint is deemed accepted. The Seller shall provide the Buyer with a response to the complaint in writing or on a Durable Medium.
  4. 9.2.4 The steps the Buyer must take to submit a complaint, including the method of delivering the Goods under complaint to the Seller, are indicated at the respective stages in the Electronic complaint form. If the Buyer uses a method of submitting a complaint other than via the Electronic complaint form, the Seller will inform the Buyer of the further steps of the complaint procedure in a manner corresponding to the method by which the complaint was submitted.
  5. 9.2.5 If the Seller considers the complaint justified: the costs of replacement, repair, including the cost of shipment related to the complaint of the Goods, shall be borne by the Seller.
  6. 9.2.6 If, as a result of a Consumer’s complaint, the dispute has not been resolved, the Seller shall provide the Consumer, on paper or another durable medium, a statement of:
    1. 9.2.6.1 the intention to submit an application to initiate proceedings for out-of-court settlement of consumer disputes or consent to participate in such proceedings, or
    2. 9.2.6.2 refusal to participate in proceedings for out-of-court settlement of consumer disputes.
9 Reviews
1. 9.1 Within a specified period after the Order has been fulfilled, a Client who has an Account may be asked by e-mail to add an Order service Rating and ratings of individual goods. The Order service rating and ratings of individual goods are voluntary and free of charge, and to provide them one should click the link that redirects to a separate page. For a single order, the Client may add the above Ratings only once.
2. 10.2 Under the above Ratings, the Client may grant a rating in the form of 1 to 5 stars and add a verbal statement limited to 65,535 characters. The above Ratings are automatically signed with the Client’s first name and the city indicated by the Client when registering the Account.
3. 10.3 Ratings are stored and presented publicly on the Online Store’s website and also on the Partners’ websites.
4. 10.4 The Seller does not substantively verify or control Ratings concerning orders. The Buyer solely and independently bears responsibility for the statement made within the Ratings. The Seller is entitled to block Ratings in whole or in part under the principles resulting from the provisions of law and these Terms and Conditions.
5. 10.5 It is prohibited to post content containing untrue or misleading information, vulgar, aggressive, or offensive content, or content that is obviously considered contrary to good manners. It is also prohibited to post unlawful content, content infringing third-party rights, or constituting an act of unfair competition.
6. 10.6 The Client undertakes not to post content containing links to external websites of a promotional or advertising nature or containing third-party personal data. It is also prohibited to post unlawful content, in particular constituting an act of unfair competition, etc.
7. 10.7 The Client is responsible for the statements they compose and post, in particular for infringement of the rights or assets of third parties.
8. 10.8 At the Client’s explicit request, the content of the Ratings may be hidden from other Store users, but the star rating awarded is included in the Store’s and the Goods’ overall rating.
10 Intellectual property
1. 11.1 The Client declares that they do not hold any rights, including copyright or related rights, to the Ratings and statements posted by them, other than the right to use the Online Store in the manner set out in the Terms and Conditions. The Client is not authorized to record, reproduce, make available, publish, or distribute any content, unless such authorization results from legal provisions or these Terms and Conditions.
2. 11.2 The Client is not authorized to interfere in any way with the content; in particular, they are not authorized to interfere with the content, structure, form, graphics, operating mechanism, or other elements of the Online Store.
3. 11.3 By posting in the Online Store Ratings that constitute works within the meaning of the Act of 4 February 1994 on copyright and related rights, the Client grants the Seller a non-exclusive, royalty-free, time- and territory-unlimited license to use such works by the Seller, together with the right to grant a sublicense to the Seller’s Partners, which includes making the work publicly available in such a way that anyone can access it at a place and time of their choosing (the Internet). The license is granted with respect to all fields of exploitation known at the time it is granted, in particular the following fields of exploitation:
4. 11.4 Deleting the Account by the Client or the Ratings pursuant to Chapter X point 8 does not affect the validity of the above license.
11 Final provisions
1. 12.1 These Terms of Use are effective from 2025.10.09.
2. 12.2 In the event of an amendment to or invalidation of any provision of these Terms and Conditions by a competent authority or court, the remaining provisions shall remain in force and be binding upon the Seller and the Client.
3. 12.3 The law governing the resolution of any disputes relating to the Terms and Conditions is Polish law. Such disputes shall be resolved by the locally competent common court. A Client who is a Consumer may also use out-of-court complaint and claim settlement methods. All information regarding out-of-court complaint and claim settlement methods can be obtained on the website of the Office of Competition and Consumer Protection at: www.uokik.gov.pl. At the same time, we inform you that the indicated proceedings are voluntary and both parties must consent to them.
4. 12.4 Pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, we inform you that at https://ec.europa.eu/consumers/odr an online platform for the resolution of disputes between consumers and traders at the EU level (the ODR platform) is available. The ODR platform constitutes a website providing a single entry point for consumers and traders seeking out-of-court resolution of a dispute concerning contractual obligations arising from an online sales contract or a contract for the provision of services.

Appendix 1 – Information on the use of the right of withdrawal

Appendix 2 – Withdrawal from the contract